We spend a great deal of time selecting the best plants possible from our inventory and guarantee they arrive in healthy condition. The bamboo are well grown in plastic nursery containers. For shipping orders, the pot is wrapped in plastic and secured to a shipping box with strapping tape. They travel very well and each year we receive many compliments on our packaging system. Most of the time they arrive in great condition, although spending a long time in transit can be stressful for plants, and in some cases, they will show minor signs of stress. This is natural and nothing to be concerned about, they will perk up in a few days to a couple of weeks. If you order bamboo in the winter or very early spring, please recognize that some species naturally defoliate up to 50% of their leaves in the winter and may look a little ragged until they put on a flush of new growth — again, this is natural and nothing to worry about. If the plant deteriorates in health and perishes due to apparent stress of shipping and handling, or any other factor within our responsibility, we will either replace the plant, send a full refund, or reach a reasonable agreement. Our guarantee is valid for three months from the date the plant is received, and it does not cover plants that are grown in containers.
*We do not offer a guarantee on plants that perish due to customer neglect or factors outside our responsibility.
The most common factors being:
Fabulous customer care and beautiful plants! After having a disappointing experience with another highly rated bamboo nursery, Penelope and crew helped me select the right stock and sent pictures of material before they were delivered to ensure we were all on the same page. I'm thrilled with my new bamboo screening!!
Kari R.
Amazing. Wonderful people who provide an excellent education in bamboo. These people really know their stuff. It's a beautiful drive and great place to explore.
Lisa B.
Bamboo Garden has exceptional customer service and a huge selection of Bamboo. My husband and I already had some Bamboo in pots for patio screening and Bamboo Garden staff was able to recommend some varieties that would compliment and thrive in the amount of sun our patio gets. We found out that the larger sized pots in some varieties are discounted if the customer picks up, so we made an appointment to do so. The drive to the North Plains location, outside of Portland, is in some beautiful country off of Highway 26, and once you are there, you are free to walk around their grounds. They provide you with a map identifying the varieties and a price list. It was really helpful to see in person what the different varieties look like. Many of the clumps are also identified by signs. Although you might be able to save a little money looking elsewhere, if you want the best selection of healthy, beautiful bamboo, this is the place!
Pam P.
My mother and I went for the first time today! The greatest experience we have ever had! All the staff was so friendly and very knowledgeable! We got a tour of the garden and Woody was a great tour guide! Very welcoming place and great prices on bamboo. If you haven't been, you should at least go once. We will definitely be back. Thank you all for the wonderful time!
Elizabeth G.
A bamboo lover's paradise with incredibly kind and knowledgable service. Woody helped us yesterday select some bamboo for a specific location by our front door. He drove us around the grounds and showed us all of the examples that would work for us- and although we were making just a small purchase for one pot, he treated us like we were landscaping a palace! It felt like an amusement park (in all of the good ways)! We absolutely love our bamboo and it is perfect for what we were trying to achieve. There's no way we would have found it without his help, suggestions and vast knowledge. I am so glad a friend recommended Bamboo Garden to me. The price was great, the health of the plants sublime, and the selection unmatched (we have looked elsewhere). It's well worth the tri.
Lauren M.
Tons of information on their website and recommendations. I emailed and received a quick response and am local so they came out and provided me a quote and looked at my area. I paid over the phone. They delivered and set them in my backyard. In this case we are doing the planting, but they do offer a white glove service of coming with the dirt, planter boxes (if needed), and plant your bamboo. I contacted another local bamboo business but they were very slow to respond and didn’t seem to want to give me any options — Bamboo Garden gives EVERY budget OPTIONS! Very pleased and will recommend, and maybe come back and buy more now that I love the look and instant peace is offers. We are using our bamboo for added privacy in our backyard. Much more beautiful to look at than arborvitae.
Anonymous
Great selection of bamboo and a beautiful place to visit. Penelope was very knowledgeable and patient with all of our newbie questions. If you're thinking about adding bamboo to your yard, take a drive out and see all the possibilities.
Craig M.