See this link for general bamboo care FAQ
How do I place my order?
Call us at 503-647-2700 or email us at email@example.com for a quote. Also, we will be happy to call you if you provide your phone # and a good time to call. Credit card numbers should not be given through email.
How do I pay?
You can pay via credit card (Visa, MC, and American
Express) over the telephone or send a check to our mailing address:
How do we ship?
We ship via UPS. If you need or would rather we send
packages through a different means, just ask and we will see what we can do. We can
use DHL, Delta Airlines, USPS, and Federal Express, but prices may vary. We
usually ship UPS Ground but during extreme weather we may use
How large are the bamboo plants you ship?
We can ship 10 to 15 gallon bamboo on a pallet via UPS Freight or other LTL freight carriers. Call to inquire about details.
We also regularly ship very tall bamboo, 20 - 40
feet, in containers using 53 foot refrigerated semi truck. We supply many
commercial landscaping projects and even some larger residential jobs, or large
retail garden centers. The main concern is that the unloading area can
accommodate a truck of that size. If you want truly large bamboo delivered
to your door, usually we can find a way to make it happen for a reasonable cost.
Imagine an instant 30 foot tall screen, by 30 feet in length, to completely
screen out your neighbors new 3 story monstrosity. With large timber bamboo,
such as Phyllostachys, this is a very real possibility; we do it
all the time, just give us a call to discuss details. 503-647-2700
How long does it take to receive my order?
See link: transit time. We generally ship by UPS Ground. It usually takes 2 - 3 days for the west coast and 3 - 4 days going to the more inland western states. It will usually take 5 -7 days to reach the East Coast. We usually ship on Monday, Tuesday, and Wednesday. If the temperatures are severely cold or hot, the plants may be damaged. In that case, we recommend using UPS 3 DAY AIR or waiting until the weather changes.
How much does it cost for shipping?
Here is a link to UPS Shipping rates. The price is determined by the weight of the package and distance shipped. The zones are according to your region; the farther you are from us in Portland, Oregon, the more expensive the ship rate becomes. For example: East of Illinois will be UPS zone 8. Midwest is usually zone 7. The southern states east of Texas are zone 8. West of the Rockies is UPS Zone 2 through 6. California is UPS zone 2 (Northern) through zone 5 (farther south). Western Washington state and all of Oregon is considered UPS zone 2. If you are unclear please ask, and we will gladly help you figure in which UPS zone you live.
Are the bamboo shipments guaranteed?
Can I order early and specify a later date for shipping?
Yes, we can ship when you would like. Most often, the order is paid for up front, as we collect the bamboo to a special holding area in the green house, where they safely await their pre arranged ship date. At the ship date we call each customer to notify that the plant has is on its way. Please inquire if you would like us to email a UPS tracking number.
Which bamboos will grow in severe cold temperatures?
Some types can width stand winter lows of -20 F. Look at the our Landscape Use page to guide you in the selection of cold hardy bamboo. Also see the Hardiness List. Make sure the sun exposure will work for the plants you select. Most of the cold-hardy clumping bamboos need afternoon shade.
How do I care for my "Lucky Bamboo"?
If your plant lives in water, it is called "Lucky Bamboo." It is not a true bamboo, but a Dracaena. We have a link to ‘caring for lucky bamboo’ for care instructions.